DAB What’s New –July 1, 2016
Like the matula, this African birthing figure is a rich symbol for the healing arts, or “medicine”, if you apply that term as a generality. We hominids, unlike most other creatures, need some help with delivery of babies. Usually, birthing assistants offer emotional support and necessary physical aid while nature takes its course, but sometimes the midwife or physician will be life-saving. Birth assistance, as depicted above, has been going on since the dawn of mankind; each generation teaches its successors how best to do the job, based on experience, knowledge, and the technology available. [Figure: JAMA cover and St. Louis Art Museum. Birthing Couple. C. 1200. Niger Delta]
Another cycle of teaching the next generation begins today in Ann Arbor as medical students transition into house officers, new fellows morph into subspecialists, and new faculty begin careers as urologists, educators, and leaders. Incoming residents feel a sense of life’s infinite potential, yet their careers will pass by in the blink of time’s eye. These thoughts came to mind as I reflected on the recent loss of Carl Van Appledorn and paused by his residency class picture of 1972.
[Front: 2nd from left Ananias Diokno, Ed Tank 3rd from left, John Konnak 4th, Jack Lapides 5th; top row – Bill Hyndman 4th from L, Carl 7th, Dan Karsch 8th, Lee Underwood 9th, Sherman Silber far right]
My residency training began in 1971 at UCLA and the surgery department picture hangs on my office wall [below]. One of my former senior residents, Jim Skow, still practices thoracic surgery in California, but I think most others senior to me then have hung up their stethoscopes. One chief resident, Mike McArthur, retired to run The Caldwell Family Zoo in Tyler, Texas. A number of my fellow interns are still working: Erick Albert (urologist in Lodi, California), Arnie Brody (hand surgeon in Pittsburgh), Ron Busuttil (Chair of Surgery at UCLA), David Confer (urologist in Tulsa, OK), John Cook (general and vascular surgeon in Billings, Montana), Jon Kaswick (urologist at Kaiser in LA), Doug McConnell (recently retired from cardiothoracic surgery in Long Beach and Redding, CA), Edward Lewis Clark Pritchett III (cardiologist at Duke), and Eric Zimmerman (neurosurgeon in Traverse City). I have lost track of most of the others (we started with 18 surgery interns and ended with 5 chiefs).
A few faculty who taught me at UCLA are still working. I saw Bob Smith at the AUA last month, Rick Ehrlich maintains simultaneous extraordinary careers in urology as well as photography, and Shlomo Raz is quite busy at UCLA.
[Above: DAB & Bob Smith; below Rick at AAP 2010]
When I finished training, board certification lasted a lifetime, hospital credentialing was rudimentary, and one’s frame of reference as a physician was largely centered on individual performance, skills, and drive. Relationships to larger systems, while important and necessary, were secondary concerns. Since then the dynamic has reversed and large systems such as the electronic medical record, peer review, MOC, RVUs, and checklists dominate individuals. Credentialing, provider enrollment, and billing have become complex and require substantial infrastructures. Proposed MACRA regulations, replacing the Sustainable Growth Rate method of physician reimbursement and published last April, prescribe financial penalties for single and small (2-9 practitioner) medical practices. The end is probably in sight for the traditional duality of health care with one patient and one provider at a time. For better and for worse, teams and systems are replacing individuals.
Five UM chief residents and four fellows graduated from our training program last month and we celebrated over dinner at the Art Museum to honor them and their families. Rebekah Beach, Miriam Hadj-Moussa, Michael Kozminski, Amy Li, and Galaxy Shah, plus Abdul Al Ruwaily, Sapan Ambani, Chad Ellimoottil, and Yahir Santiago-Lastra completed residency and fellowships. Their next career steps disperse them to Seattle, Phoenix, Grand Rapids, Duluth, Saudi Arabia, San Diego, and Ann Arbor. Below, 4 chiefs honor our reconstructive urology faculty member Bahaa Malaeb with the Silver Cystoscope Award.
As these trainees leave, a new cycle of health care education begins in Ann Arbor and the UM Health System enters its first fiscal year under a new organizational model. To understand this change, a little history is helpful. The University of Michigan began in 1817 in Detroit and moved to Ann Arbor in 1837, but didn’t establish a medical school until 1850. Back then, doctors were educated by two years of lectures and anatomy dissection. They studied ancient and fairly static topics, but change was in the air as the modern conceptual basis of medicine was on the verge of consolidation. Germ theory, pathology, biochemistry, physiology, and anesthesiology were joining the conversation of health care. Medical schools became places not just for lectures and anatomy dissection, but places with laboratories for the study of human biology and disease, as well as surgery.
[Above: Medical School; below: faculty house/first hospital]
In 1867, a UM faculty house was converted into a dormitory for patients undergoing surgery in the medical school, making the University of Michigan the first university to own and operate a hospital. The medical school curriculum grew in complexity and length to 4 years, adding “basic science” laboratories and the “clinical laboratories” of bedside instruction. The hospital necessarily enlarged in scale, functions, personnel, and equipment. By the late 19th century, some medical student graduates began to spend a year or more in the hospital and medical school learning new skills and fields of practice.
The UM AMC. By 1910, when the Flexner report reformed medical education, budgets of UM hospital ($70,000/year) and medical school ($83,000/year) were comparable. Management of the two organizations diverged increasingly in the 20th century, requiring different sets of expertise. Hospital management followed the business model of American industry, centered on the principles of managerial accounting with cost centers, unit margins, accrual accounting, capital allocation, etc. Medical school management more closely followed academic principles of not-for-profit organizations with budgets decentralized to academic units that had their own goals and measures of success.
Hugh Cabot, world renowned urologist, arrived from Boston in late 1919, attracted by the full-time salary model and opportunity to build a multi-specialty surgery department in Ann Arbor. He became medical school dean in 1921 and by 1926 opened a modern hospital of 1000 beds with specialties that defined the states-of-the art in medicine and surgery. That year Cabot’s first trainees, Charles Huggins and Reed Nesbit, began postgraduate medical education. Cabot’s confrontational personality produced significant backlash as he built his medical mecca, an integrated group practice. He was abrasive and blind to the value of diversity, either in opinions that differed from his own or in people themselves. Regional physicians disliked him and ultimately the regents fired him, “in the interests of greater harmony”, on February 11, 1930.
Without a dean, the Medical School was run by its Executive Committee for 3 years, and a third financial enterprise became important in addition to hospital and medical school systems. This was the business of professional services. Senior professors then could independently bill for their professional services through their own offices and other employees were paid by those professors or the hospital. The lines between medical school, hospital, and professional offices regarding “who paid for what” were contested.
It was natural for the hospital to provide outpatient services and in 1953 it opened a new building for the 24 departmentally-based ambulatory clinics (this is now the Med Inn Building) that quickly saw 20,000 patients monthly. While hospitals share many similarities with ambulatory care facilities, the work flows and challenges are actually quite different. Dissatisfaction grew over the next 50 years as physicians found themselves marginalized in the systemic clinical decision-making as medical care became increasingly complex, specialized, and expensive. Accounting methodologies for hospital and medical school differed. Matt Comstock, our Senior Finance Executive, explains it well: “The entire university follows GASB (government accounting standards) when filing financial reports. But the units within the University have had differences in how accounting standards were (and still are) applied internally to “run the business.” The hospital followed more traditional accrual accounting standards that line up with GASB for external reporting. The UMMS used a “sources/uses” view (think cash) for many years.” As hospital directors managed the space, capital allocations, and personnel for the departmentally-based outpatient clinics, tensions grew between hospital managerial accountancy and departmental/faculty academic missions.
Another factor arose in the latter half of the 20th century when academic medical centers made NIH funding a priority in the academic mission and failed to recognize that their essential deliverable needed to be patient care. This is the moral epicenter of academic medicine. When done right, it drives the rest of the mission and creates a healthy financial margin. Our motto in the Urology Department has become kind and excellent patient-centered care, thoroughly integrated with education and innovation at all levels. This cannot be accomplished by the providers alone, it requires an integrated systemic effort in this era of complex, team-based health care. An archipelago of cost centers cannot accomplish this task. As Toyota’s Lean Process Systems have taught western business – productivity, efficiency, and workplace satisfaction are maximized when key stakeholders participate in decisions about their work. In other words, process improvement is best accomplished by the people executing the processes.
Archipelagos of costs centers. This metaphor comes from my friend Doug McConnell who stopped in AA with his wife Bonny on their retirement tour. We recounted similar experiences in health systems, such as seeing patients on hold in operating rooms after surgery was completed, because the recovery room was full due to nursing staff shortages in an ICU. The costs of an idle staffed OR far outweigh any saved ICU nursing position. Delay or cancellation of subsequent patients adds to cost and frustration. Downstream effects from one “efficient” cost center can sabotage an entire hospital.
Although ambulatory care activities led the way for UMHS restructuring, we still have much to gain in terms of better management of our entire enterprise in a patient-centric fashion. Just as Ford, Chrysler, and GM learned, managerial control by accounting (the archipelago of cost centers managed by regulation of supply and demand) is a failed experiment of western business, and lean process systems as developed by Toyota produces better products, with greater efficiency, and greater satisfaction for all customers.
In 2007, UM hospital transferred ambulatory care operations to the clinical faculty, organized in the form of a Faculty Group Practice (FGP). Led by dean Jim Woolliscroft and associate dean for clinical affairs David Spahlinger, it consisted of the clinical chairs and elected positions from 5 clinical cohorts. With a book of business of 0.8 billion dollars, it was a risky venture, as the FGP assumed all of the downside risk, half the upside risk (the other half to split with the hospital), and no capital dollars. Ambulatory activities were split into 90 ambulatory care units (ACUs) functioning under the principle of keeping local decisions as close to “where the work is done” as possible.
Before merger of Medical School and Hospital Finance Offices in 2009, the two offices were not only competitive, but in the 1990s were so suspicious of each other that their staffs were prohibited from sharing information. This situation was reflective of systemic dysfunction related to structure, governance, and personality conditions that incented competitive silos. The merger brought Medical School financial reporting to the more traditional accrual view of the world, but also brought clinical and academic values to the processes, personnel, and capital of health care business.
Further changes this year aim to create a more integrated organization with a balanced mission of education, clinical practice, and research, but centered on an essential deliverable of kind and excellent patient care. Entering FY 2017, we have 150 ACUs and are applying our operational ACU principles throughout the larger UM Health System.
UM AHC reorganization. On January 1, 2016 our EVPMA, Marschall Runge, incorporated the title and functions of Medical School Dean in his office. The new organizational chart under him features 3 senior associate deans: 1.) clinical senior associate dean & president of the UMHS, David Spahlinger; 2.) academic senior associate dean, Carol Bradford, effective July 1; and 3.) scientific senior associate dean, TBD.
The UMHS under David Spahlinger as its president features 3 operational units: a.) the UM Medical Group (UMMG, formerly the FGP); b.) Hospital Group I (UM Main Hospital and the CVC); and Hospital Group II (Mott & Women’s Hospital). Each hospital group will be managed under a leadership triad consisting of physician, nursing, and administrative leaders with a committee representing key stakeholders, namely “the people who do the work.” The pieces of this new matrix are still coming into position – it is a work in progress, but the immediate challenges are:
a.) Maximizing the patient experience and minimizing waste in clinical operations while enhancing the trifold academic mission.
b.) Consolidation of large health systems around UMHS. Our educational programs (800 medical students & Ph.D. candidates, 1100 residents & fellows in 100 different areas of focused clinical practice, plus many other health education learning groups) require 400,000 covered lives locally and at least 3.5 million lives regionally.
c.) Changing health care laws and regulations that force reimbursement away from individual professional payments to alternative methods such as bundled payments, episode of care payments, payments (or penalties) based on notions of value and quality (still incompletely defined or understood).
Accordingly, we need urgent investment to increase the scale and work-flow of our clinical operations.
A new season begins. Today, July 1, our new residents and fellows enter into this mix of change. The new residents (“interns”) are called PGY 1s (postgraduate year ones) as they enter the career-defining stage of medical education, a time that exceeds the years spent in medical school. New house officers & fellows are in search of competency. Our job as faculty, along with senior residents and fellows, is to help them acquire the skills, professionalism, and hunger for excellence that will distinguish them as our colleagues and successors. It is a tall order and while they seek professional competency during residency, attainment of mastery will be a lifelong pursuit.
Daniel Pink, in his book Drive, claims that humans need autonomy, mastery, and purpose if they are to achieve success and fulfillment in life. Purpose is readily found in most health care careers. Autonomy, while necessarily threatened by the larger systems and regulations, is still found in medicine. Mastery of a skill, or task, it is said, requires around 10,000 hours of practice. Urology, however, is more than a single skill, and judging empirically from the length of residency and fellowship training, it is easy to extrapolate that the hours necessary for mastery of urology exceeds 30,000.
Our profession, however, is the practice of medicine – a continuous process – so self-education is never done. Hunger for excellence drives good doctors who continue to learn, on a daily basis from patients, from colleagues, and from experiences that fuel curiosity. Drive for excellence is a part of the professionalism that society expects from its physicians and other health care workers.
Summer art fair. I had lived in Ann Arbor for 10 years before attending an Art Fair and thus deliberately began our Duckett Lecture in Pediatric Urology as the first educational event of each new fiscal/academic year on Friday of the Art Fair. We hold simultaneous staff training for the non-physicians of our department and then give the afternoon free to everyone (except for a skeleton crew to staff the phones, consults, urgencies) as a time to visit the Art Fairs or stay home and “reboot” for the new academic year. It is costly to drop a business day from our books, but we justified this as both an education/training morning and a yearly “afternoon off” birthday gift for our employees. This year (Friday July 22) the Duckett lecturer will be Caleb Nelson (Nesbit 2004), faculty member at Harvard and the Boston Children’s Hospital.
[Above: Caleb Nelson. Below: Bart Grossman]
In 2006 we added the Lapides Lecture to broaden the scope of the morning, and this year it will be Bart Grossman (Nesbit 1997), our former Urology Section Chief (2003-2004), currently professor at MD Anderson Hospital in Houston.
Building on the art fair theme, we added the Chang Lecture on Art & Medicine in 2007 to kick off the academic events. This year, Don Nakayama, a distinguished pediatric surgeon, will be speaking about his novel discovery in the Diego Rivera murals at the Detroit Institute of Arts. This will be on Thursday at 5 PM July 21 in Ford Amphitheater University Hospital.
Professions & commodities. Society recognizes a difference between a profession such as medical practice, and a commodity such as pork bellies. The principle value of a commodity is the commodity itself, assumed (although not always accurately) to be of a standard quality. The value of a professional service, while assumed by its status as professional to be of an acceptable standard, is more nuanced. While an acceptable standard is expected, society anticipates a higher level of duty and service than from a commodity and accordingly society allows professions to set their standards and train their successors. Professions are constantly evolving as science, practice, and technology provide new tools and new challenges. Society also shapes new expectations and demands. A pork belly, for the most part, will always be a pork belly whether you hold one in your hands today or imagine one in 50 years. Care of today’s patient with bladder cancer will be very different from that of a patient in another half century. The stories of today’s pork bellies will not be closely intertwined with the commodity 50 years hence. The same is not so true as with treatment of bladder cancer, which will be built upon many stories of discovery, trial, failure, and tragedy going forward.
Lasker. One way to understand the practice and science of medicine today, and to anticipate the opportunities and needs of tomorrow, is through stories of discovery. These are represented (although incompletely) in major recognitions such as the Nobel Prize or Lasker Awards and deserve more attention in our cultural literacy, so I like to highlight them from time to time. The Lasker program turned 70 years old last year and its Basic Medical Research Award went to Evelyn Witkin, for work demonstrating responses of bacteria to DNA damage and to Stephen Elledge for showing the molecular mechanisms by which eukaryotic cells recognize and respond to DNA damage. The Lasker-DeBakey Clinical Medical Research Award went to James Allison for enabling T-cells to attack cancer cells by removing “checkpoints” on these “bad guys” that normally inhibit the T-cells. Notice DeBakey’s name enjoined to the Lasker clinical award (DeBakey was mentioned in May’s What’s New/Matula Thoughts). The work celebrated in last year’s Laskers will no doubt influence urology, among other fields, in years to come. Allison’s immunotherapy work has already profoundly changed the face of melanoma management. [Pomeroy. The Lasker Awards at 70. JAMA. 314: 1117, 2015]
If you go to the Lasker Foundation web page you can find the Essay Contest with three superb essays in 2016 by a Ph.D. student (David Ottenheimer at Johns Hopkins on modern neuroscience tools for psychiatric illness), a second year medical student (Therese Korndorf at U. Illinois Peoria on the bacterial social network and quorum sensing), and a pediatrics resident at LA Children’s (Unikora Yang on DNA editing with CRISPR). This is open to medical students, residents, graduate students, and postdocs. First prize yields $10,000. Maybe one of our learners will get inspired to write a 2017 essay.
Commencement. The first day of medical school is offset for a month after the interns and older residents began their cycle. The White Coat Ceremony marks the start of our next 4-year medical school curriculum when students and families assemble at Hill Auditorium Saturday 10 AM July 30. New students will walk across the stage, announce their names and schools of origin, and receive white coats from the Medical School, pins from the Alumni Society, and stethoscopes provided by clinical faculty and several donors. The short white coats, symbols of medical student education, will be traded for the longer white coats of residents and faculty 4 years from now. The White Coat Ceremony, open to the public, is a lovely occasion to reconnect with our purpose of medical education. It would be a shame for a Michigan faculty member to miss the chance to do this at least once in a career.
The stethoscope inclusion began 15 years ago under Allen Lichter’s deanship, believing that the white coat and pin needed more symbolic weight to match the moment. The stethoscope is today’s “badge of office” for physicians and it’s certainly a substantial gift – the high quality ones we give out cost over $225 each. Stethoscopes connect us to patients and are a fitting metaphor for listening to the patient, in a larger sense than hearing heartbeats. Before the stethoscope was invented (by Laennec in Paris in 1816) the symbol for medical practice was the matula – the glass flask used by doctors to examine urine. This device, evident in paintings and sculptures, was a perfect metaphor for observation: the clinician’s “gaze”. More practically, the matula was the tool of uroscopy.
The African nativity scene, the uroscopy matula, and now the stethoscope are symbols of the practice of medicine, each reflecting progressive implementation of technology and each reflecting the human skills of comforting, observing, and reflective listening. Economic, social, and regulatory pressures on healthcare professions, medicine in particular, seem to be increasing and are “commoditizing” services that human culture has, until now, largely left to the realm of the professions. Admittedly, many medical services can be readily commoditized, such as immunizations, screening physical exams, dental hygiene, and podiatry. These are important tasks that all people need and require training and skill, but can be delivered as standard practices. Expertise deploys along a bell-shaped curve of quality, but these can be efficiently standardized by algorithms and check-lists.
Other medical services such as managing patients with UTIs, hypospadias, neurogenic bladder, stress incontinence, medullary sponge kidney, or prostate cancer involve more than simple checklists or single skill-sets. Even “episode-of-care” approaches will fail to capture the holistic approach that patients need for specific complaints, in the complex context of their comorbidities, families, and lifelong needs and aspirations.
The Luke Fildes painting of 1891 represents the professional side of medicine better than most images. The artist’s first son, Philip, died of TB in 1877 and the doctor at the bedside inspired this great painting. A later son, Paul, would become an eminent physician with a complex career that encompassed roles both in the discovery of sulphonamide action and the alleged use of Botulin toxin to assassinate top Nazi Reinhard Heydrich in 1942. The toxin story, probably fanciful, doesn’t diminish the richness of the father’s metaphor for the profession of medicine. In fact, the tale expands any related dialogue to an unexpected dimension. Consider dropping in at Hill Auditorium in 4 weeks for our Medical School Commencement (Saturday, this year at 10 AM) and starting conversations with your professional successors as they initiate their journeys.
Thanks for reading What’s New and Matula Thoughts.
David A. Bloom